REFUND POLICY

 

At OBAY DI DREAM, we take pride in providing you with the highest quality products an extraordinary customer service. If you are not satisfied with an item due to damage or defective product, please contact us within 2 days of receiving the item. To be eligible for a refund, the item must be unused, and in the same condition and packaging including labels that you received it. 

We will not accept any exchange if the official seal of the label has been removed or any part(s) of the item is damaged. 

Out of Stock Items:

In the rare event that an item you ordered is out of stock, we will notify you as soon as possible and issue a refund for the out-of-stock item.

Non-Refundable Items:

Please note that certain items, such as sale items or items purchased with a discount code, are not eligible for refunds unless they are damaged or defective.

How to Request a Refund:

To request a refund, please contact our customer service team at info@obaydiream.com with your order number and details of the issue. A member of our team will review your request and respond as soon as possible.

Refund Processing:

Once your refund request is approved, we will initiate a refund to your original method of payment used at checkout and cannot be changed for any reason. You will receive the credit within a certain number of days, depending on your card issuer's policies.

To exchange your item, please send us an email at info@obaydidream.com to arrange your return. Please be advised you are responsible for any shipping cost associated with your exchange. 

BY ANY MEANS NECESSARY